Return & Refund Policy

Cancellation Policy

Orders can be cancelled before the product is shipped.

Once an order has been shipped, it cannot be cancelled through the website. If you need assistance with a cancellation request, please contact our customer support team as soon as possible.

Return & Exchange Policy

1. Returns and exchanges are available only for products that are specifically eligible for return or exchange. The applicable eligibility and conditions are mentioned on the respective product page.
2. For most eligible products, the standard return window is 3 days from the date of delivery, unless a different return period is specifically mentioned on the product page.
3. Products must be unused and unwashed and should be returned in their original condition.
4. The original packaging, tags and applicable accessories should be retained with the product. Products without original tags may not be accepted for return or exchange.
5. Customized or made-to-order products cannot be returned or exchanged unless specifically stated otherwise on the relevant product page.
6. Return or exchange charges may apply on a case-by-case basis. Any applicable charges will be communicated to the customer before the return or exchange request is processed.
7. Return or exchange requests submitted after the applicable return period may not be accepted.

How to Request a Return or Exchange

To request a return or exchange:

1. Contact our customer support team within the applicable return period.
2. Provide your order number and the product details.
3. Mention the reason for requesting the return or exchange.
4. Provide photographs or other information if requested for verification.
5. Our team will review the request and confirm whether the product is eligible for return or exchange.
6. Once approved, the customer will receive instructions regarding pickup or self-shipping.

Return Pickup / Self-Shipping

Where return pickup service is available, the product will be collected from the delivery address.

If pickup service is not available at the customer's location, the customer may be required to self-ship the product to the return address provided by our customer support team.

Customers should not send a return to an address unless it has been confirmed by our support team.

Refund Process

Once the returned product is received and inspected, an eligible refund will be processed according to the applicable return and refund conditions.

Refunds will generally be issued through the original payment method used for the order, where technically possible.

Refund Processing Time: [Insert actual number of business days]

The time taken for the refunded amount to reflect in the customer's account may vary depending on the payment provider or bank.

Non-Returnable Products

The following products are not eligible for return or exchange unless specifically stated otherwise:

• Customized or made-to-order products.
• Products that have been used or washed.
• Products returned without the required original tags or packaging.
• Products for which the return request is raised after the applicable return period.

Product-specific exclusions mentioned on the respective product page will also apply.

Damaged, Wrong or Missing Products

If you receive a damaged, incorrect or incomplete product, please contact our customer support team within the applicable return period.

Please provide your order number and photographs or other information required to verify the issue.

After verification, we will provide the applicable resolution according to the product and circumstances.

Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in our products, services or business practices.

Any changes will apply prospectively and will not affect return or refund rights relating to orders already placed, except where required by applicable law.

Contact Us

For return, exchange or refund-related questions, please contact our customer support team using the contact details provided on our website.